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About Us
DISCOVER OUR STORY AND VISION
Digital Acceleration.
We’re Part of IT.
At IT Desk we believe that world class technology and support should be accessible to all businesses.
We serve more than 90 customers, of varying sizes and requirements, across many different sectors. Technology plays a critical role for every one of these clients: it has the power to support their growth and unlock efficiencies and profitability. We see our role as enabling those improvements, delivering IT solutions that transform our client’s business.
Like the pixel in our logo: we’re a small but vital component. We’re integral to your setup. We’re part of your team.
We are passionate.
At IT Desk, we are passionate about customer service. We work to prevent problems before they arise, to pre-empt issues before they impact on a client’s business.
Passion requires us to be pro-active, to highlight concerns and flag potential issues in advance.
We are customer-centric.
We listen to and understand your business goals, values, and growth plan. Using innovative technology, we enable you to grow your business, taking you to the next level of success.
First class support.
We strive to have the best customer service, support and management services and overall technical expertise.
We've been recognised and previously won awards for ‘"Excellence in customer service" by Barnsley and Rotherham Chamber of Commerce. We are ISO 9001 accredited and have been since May 2018.
A foundation built on relationships.
We don’t just listen, we hear.
The importance of communication and understanding your business objectives cannot be overstated. That’s why we put so much emphasis on building strong relationships and taking the time to get under the skin of your business on day one.
If you’re ready to talk, we are ready to listen!
History
IT Desk UK has been established since 2006, and from day one, we have been leading the way in IT support and management. Since launch, we've delivered over 100,000 hours of outstanding customer service, countless installations, re-cabling, thousands of password resets, PC builds and so much more.
Where it all began...
IT Desk has been established for over 15 years, during which time the world of technology has changed beyond recognition. Cast your minds back to 2006, the year Twitter was born, Facebook took off and 'Googling' became a recognised verb in the dictionary.
Where we are now...
The IT Desk team now have settled home in Goldthorpe, Rotherham. We have seen our customer base double in size in recent years and our team continues to grow. From just two directors, we are now a team of 15 and still growing. Our success is a testament to the dedication of this long-standing, loyal workforce. We're proud of our staff retention. We know that hard work and a commitment to providing the best IT support in the region is the foundation for growth.
Why are we so confident that we offer the best value?
We believe as an IT support provider, we have a responsibility to operate at the highest possible standard and work ahead of your IT system. We carry out preventative maintenance, looking at trends that if not noticed would lead to major faults.
Serving more than 90 businesses of varying sizes and requirements means that our clients can benefit from world class IT functions that are normally only affordable and available to larger organisations.
Your 6 step Digital Transformation Journey
Discovery
Design
Development
Migration
Training & Adaptation
Delivery & Support
Our Mission
Through expert technological advice, business critical support, a practical approach and a growth mindset:
IT Desk enables ambitious companies to accelerate.
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Our Values
Commitment – From start to finish
Care – Work in a nurturing environment
Attentive – We listen and act
Integrity – We are transparent, honest and accountable
Passionate – We love what we do